Vacancy

Head of Support, Dubai

Looking for a Head of Support to provide assistance with document management.

Please note, that this position will only involve administrative work and requires onsite presence in the office.

About the company:

Realiste AI is an innovative leader in the real estate investment sector, currently occupying a unique position globally. Our one-of-a-kind product drives our rapid growth, making us akin to the "Google of real estate investments."

The Realiste platform facilitates seamless investments in real estate by private and institutional investors across various global cities. Leveraging advanced AI algorithms, it curates and ranks investment opportunities based on factors such as projected ROI, growth forecasts, infrastructure trends, and future market dynamics.

Realiste AI offers a wide selection of real estate properties exclusively from institutional sellers including developers, banks, funds, and companies. The company's current focus lies primarily on residential properties, with a strong emphasis on new developments due to their suitability for online transactions.

Distinguishing themselves as trailblazers, they provide analytics in 100 cities around the world. While established in the UAE, the company is expanding into new markets.

Business Model

Realiste AI's business model centers around organic user engagement and attracting individuals seeking extensive market insights. Upon registering their phone number, users gain complimentary access to our platform, complete with property listings and analytical tools. The dedicated support team assists users in property selection and transaction facilitation. Post-transaction, real estate developers pay commission of approximately 5%, generating a significant revenue stream for the company.

Company Principles and Culture

  1. Our clients come first. We always prioritize their interests over ours. We only win when our clients win. If our clients lose, we lose too.
  2. Our AI provides our clients with an advantage over traditional investment methods. We aim to double our clients' earnings while minimizing risks. During times of market volatility, our clients should act 10 times faster than the rest of the market.
  3. Always act in the company's interests, not your personal interests. If you consistently act in the company's interests, you may manage the budget and make decisions on contracts and payments up to 30 times your earnings from the previous month. This keeps the company healthy and benefits everyone.
  4. Culture is important. Avoid working with unpleasant people - they won't take responsibility for their words and actions.
  5. Always make sure the unit economics are positive. Take into account all costs and unit economics (business, your time for the company, offers for clients).
  6. Take action to prevent downtime. Always consider the real cost of inaction from you and your colleagues in the company.
  7. We treat everyone equally, regardless of age, religion, orientation, nationality, or political views.

Your main responsibilities will be:

  1. Organize uninterrupted operation of the customer support service for a multilingual platform with a focus on the English-speaking users.
  2. Management of the support department.
  3. Prompt resolution of incoming customer inquiries.
  4. Communications with internal departments to resolve customer incidents.
  5. Preparation of service contracts in collaboration with the legal department.
  6. Monitoring changes in conditions and signing necessary documents.

What we offer in return:

  • Base salary of 8000 AED + bonuses
  • Experience working on an innovative project in the AI and PropTech space.
  • Minimal bureaucracy and fast decision-making.
  • Startup atmosphere, the opportunity to influence the product - lots of freedom and autonomy.
  • Opportunity for growth within the company.

To begin the process:

1. Click on the following link to access the s onboarding page: https://realiste.ai/toponboardingSupport
2. Once on the page, complete the form by providing the required information and details as requested. Ensure that you fill in all the necessary fields accurately.

We're excited to hear from you and explore how you can contribute to our ambitious goals.

Let's revolutionize the proptech industry together!

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